FAQs

Quick answers to common questions. If you can’t find what you need, contact us.

Do I need an account to browse events?

No. You only need an account to save events, submit events, manage listings, or access tickets. If you want to save events, use Sign in.

How do event submissions work?

You can submit an event via Submit event. Submissions are reviewed before publishing (Business accounts can publish instantly). You can track status in My profile.

Why was my event rejected or returned for changes?

We may request changes for missing details, unclear pricing, incorrect dates, or content that doesn’t meet our guidelines. If changes are requested, you’ll see the notes in your profile. Update the event and resubmit.

How do I boost an event?

Boosts are available via Upgrade. Boosted events get extra visibility (for example, higher placement on the homepage).

Do you sell tickets?

Yes. Events can offer free tickets and paid tickets directly on the site. Paid tickets use Stripe checkout. Buyers see ticket price, service fee, and total before paying.

How do organiser payouts work for paid tickets?

Set up Stripe Connect in Manage tickets. When a paid ticket is sold, the ticket amount is routed to your connected Stripe account and service fees stay with Brighton What’s On. You can manage payout schedules and withdrawals in Stripe Express.

Can events span multiple days?

Yes. Events can have a start date and an end date. We show multi-day events as a date range across the site.

How do refunds work?

Refunds depend on the organiser’s policy and consumer law. See Refund Policy for details.

How do I advertise?

We keep placements curated and limited. Visit Advertise to enquire.

How do I report a bug or contact you?

Use the Contact page. If your question is about a specific event you submitted, sign in first so you can pick it from the dropdown.