Refund Policy

Summary

Brighton What’s On (operated by Witness) provides tools for event organisers to issue tickets and validate entry. Organisers run the events, so refund decisions often depend on the organiser’s policies and the circumstances of the event.

Free tickets

Free tickets do not involve a payment, so there is nothing to refund. If you can no longer attend, simply do not use the ticket. Organisers may set capacity limits and refuse entry once capacity is reached.

Paid tickets (when enabled)

Paid ticket purchases are non-refundable by default. Event organisers are responsible for any goodwill refunds directly with customers outside this platform.

Where required by law (for example, certain cancellations or material changes), organisers remain responsible for providing eligible refunds.

Platform admins may issue exceptional in-app refunds at their discretion. Service fees are non-refundable unless required by law.

Where organiser payouts are routed through Stripe Connect, any in-app refund is reversed from the organiser’s Stripe balance. If funds have already been withdrawn, Stripe may hold refunds as pending or recover from future payouts.

Plan subscriptions (Pro / Business / Ultimate)

Subscription plans renew automatically on their billing cycle until cancelled. If you cancel, your plan stays active until the period end and then reverts to Free.

We do not provide part-period refunds for unused subscription time unless required by law.

How to request a refund

• Contact the organiser first using the details on the event page.
• If you need support (for example legal/refund disputes), use the contact form and include: your account email, the event name/date, and your ticket code.

Chargebacks

If you initiate a chargeback, payment providers may require us to share relevant information to investigate the dispute. We may suspend ticketing for accounts associated with repeated disputes or suspected fraud.