Refund Policy

Summary

Brighton What’s On (operated by Witness) provides tools for event organisers to issue tickets and validate entry. Organisers run the events, so refund decisions often depend on the organiser’s policies and the circumstances of the event.

Free tickets

Free tickets do not involve a payment, so there is nothing to refund. If you can no longer attend, simply do not use the ticket. Organisers may set capacity limits and refuse entry once capacity is reached.

Paid tickets (when enabled)

When paid ticketing is enabled, refunds generally follow the organiser’s stated policy and applicable law. If an event is cancelled or materially changed, you may be entitled to a refund under consumer law.

Service fees may be non-refundable unless required by law or explicitly stated otherwise.

How to request a refund

• Contact the organiser first using the details on the event page.
• If you can’t reach the organiser, use the contact form and include: your account email, the event name/date, and your ticket code.

Note: During beta, support workflows may change as we improve the platform.

Chargebacks

If you initiate a chargeback, payment providers may require us to share relevant information to investigate the dispute. We may suspend ticketing for accounts associated with repeated disputes or suspected fraud.