Refund Policy

Summary

Event organisers set the voluntary refund policy shown before purchase and remain responsible for delivering their event. Paid ticket sales are taken directly by the organiser through Stripe.

Free tickets

Free tickets do not involve a payment, so there is nothing to refund. Cancel your free ticket in My tickets, or use the secure cancellation link in a guest ticket email, if you can no longer attend; this releases the place for someone else.

Paid tickets

Tickets for a dated event do not normally carry an automatic change-of-mind refund. Buyers can request a refund from the organiser through My tickets. If you checked out as a guest, create and confirm an account with the booking email first; the purchase then attaches automatically.

This does not affect rights you may have where an event is cancelled, materially changed, not as described, or where the law says otherwise.

If an event is cancelled, not delivered or materially different from what was advertised, Brighton What’s On may step in, pause sales or issue a full or partial refund where appropriate.

Refunds are sent to the original payment method. Seller-managed Stripe payments are taken from the organiser’s Stripe balance. See the ticket fee guide for how buyer fees and organiser payouts are shown before checkout.

Refunds can take a few working days to appear, depending on the buyer’s bank and Stripe.

Brighton Partner

Brighton Partner renews automatically on its billing cycle until cancelled. If you cancel, your plan stays active until the period end and then reverts to Free.

We do not provide part-period refunds for unused subscription time unless required by law.

Event Spotlight and support contributions

Event Spotlights are one-off promotional placements. They are not refundable once scheduled or started unless required by law or there is a platform fault.

Support contributions are optional one-off payments to support Brighton What’s On. They are not charitable donations and are not normally refundable, except for duplicate payments, obvious mistakes, or where the law requires it.

How to request a refund

1. Open My tickets and select Request refund on the ticket.
2. If the organiser does not respond within five working days, use the contact form and include: your account email, the event name/date, and your ticket code.
3. If the purchase remains unresolved, ask your card issuer about chargeback or any other card protection available to you.

Chargebacks

Chargebacks are raised with your bank or card issuer, not directly with Stripe. The dispute is handled against the seller’s Stripe account. Relevant order information may be shared to investigate it, and we may pause ticketing where fraud or non-delivery is suspected.