Refund Policy
Last updated: 11 July 2026
Summary
Event organisers set the voluntary refund policy shown before purchase and remain responsible for delivering their event. Paid ticket sales are taken directly by the organiser through Stripe.
Free tickets
Free tickets do not involve a payment, so there is nothing to refund. Cancel your free ticket in My tickets if you can no longer attend; this releases the place for someone else.
Paid tickets
Tickets for a dated event do not normally carry an automatic change-of-mind refund. Buyers can request a refund from the organiser through My tickets.
This does not affect rights you may have where an event is cancelled, materially changed, not as described, or where the law says otherwise.
If an event is cancelled, not delivered or materially different from what was advertised, Brighton What’s On may step in, pause sales or issue a full or partial refund where appropriate.
Refunds are sent to the original payment method. Seller-managed Stripe payments are taken from the organiser’s Stripe balance. See the ticket fee guide for how buyer fees and organiser payouts are shown before checkout.
Refunds can take a few working days to appear, depending on the buyer’s bank and Stripe.
Brighton Partner subscriptions
Subscription plans renew automatically on their billing cycle until cancelled. If you cancel, your plan stays active until the period end and then reverts to Free.
We do not provide part-period refunds for unused subscription time unless required by law.
How to request a refund
- Open My tickets and select Request refund on the ticket.
- If the organiser does not respond within five business days, use the contact form and include: your account email, the event name/date, and your ticket code.
- If the purchase remains unresolved, ask your card issuer about chargeback or any other card protection available to you.
Chargebacks
Chargebacks are raised with your bank or card issuer, not directly with Stripe. The dispute is handled against the seller’s Stripe account. Relevant order information may be shared to investigate it, and we may pause ticketing where fraud or non-delivery is suspected.