Terms of Service

Acceptance of terms

By creating an account or using Brighton What’s On (operated by Witness), you agree to these terms. If you do not agree, please do not use the service.

Accounts

You are responsible for maintaining the security of your account and ensuring the information you provide is accurate. You must be at least 16 years old to create an account.

Event submissions

• You confirm you have rights to the content and images you submit.
• We may edit, decline, or remove listings that are inaccurate or inappropriate.
• Approved events may be updated or removed if policies are breached.

Public organiser profiles and badges

Events show the publishing account. Business and Ultimate accounts can publish a public organiser profile page with additional business information.

• Verification badges (for example, business verified or ID verified) are administered by platform admins and may be granted, removed, or updated at any time.
• A badge is an internal trust signal only. It is not a legal guarantee or endorsement of event quality, safety, or commercial performance.

Ticketing and third-party links

Ticket links and external websites are provided for convenience. We are not responsible for third‑party content, availability, or transactions.

Where we provide on-site ticketing, organisers are responsible for running the event, setting admission rules, and communicating changes. We provide the platform and tools to sell and validate tickets, but we do not guarantee entry or event availability.

• Tickets may be free or paid and may be limited in quantity.
• Tickets are typically represented by a unique code/QR and may be redeemed at the door.
• We may record redemption scans to prevent fraud and help organisers manage entry.

Basket and checkout

Paid tickets can be added to your basket before checkout. Basket contents are only a convenience feature and do not reserve inventory. A ticket is only confirmed once payment is successfully completed and the order is issued.

Paid plans and boosts

Paid plans provide extra features such as higher submission limits, analytics, and instant publishing for business accounts. Boosts elevate listings for a fixed period. Prices can change over time with notice on the site.

• Paid plans are subscriptions managed by Stripe and renew automatically on the selected billing cycle (monthly or annual) unless cancelled.
• If you cancel, your plan remains active until the end of the current billing period and then reverts to Free. No partial-period refunds are provided unless required by law.
• Complimentary or admin-assigned upgrades do not auto-renew and may be changed or removed in line with the relevant support arrangement.
• Boosts are one-off purchases for a set duration and do not renew automatically.

Daily spin (promotional feature)

The daily spin is a free promotional feature. No purchase is required to participate. You can spin once per account per day (based on Europe/London date).

• Prize selection is server-side and weighted by configured prize odds.
• Reel animations and near-miss visuals are for presentation only and do not affect the actual prize outcome.
• Winning spins are added to your in-app prize wallet and may require manual review before assignment or fulfilment.
• We may change, pause, rotate, substitute, or remove prizes at any time.
• We may withhold or cancel rewards where abuse, fraud, duplicate accounts, or policy breaches are detected.

Fees and charges (ticketing)

If you buy a paid ticket through the site (when enabled), you may be charged the ticket price plus applicable service fees and taxes. We aim to keep fees low to support a local, independent platform, and to cover essential payment processing and platform costs.

If you sell tickets as an organiser, we show a clear breakdown of what the buyer pays, what goes to payment processing, what goes to platform fees, and what you receive. Service fees are typically added on top so organisers receive the ticket price, though the exact fee structure can change over time.

Refunds and cancellations

Paid ticket purchases on Brighton What’s On are non-refundable by default. Organisers are responsible for handling any goodwill or discretionary refunds directly with customers, outside this platform.

If a refund is required by law (for example, an event cancellation where consumer law applies), the organiser remains responsible for providing that refund.

Platform admins may issue exceptional in-app refunds at their sole discretion. This is an exception workflow, not a standard entitlement.

Service fees are non-refundable unless required by law. Subscription fees for Pro, Business, and Ultimate are non-refundable for unused time in the current billing period unless required by law.

Where organiser payouts are routed through Stripe Connect, any in-app refund is reversed from the organiser’s Stripe balance. If funds have already been withdrawn, Stripe may set a negative balance or recover amounts from future payouts.

Chargebacks and disputes

If you initiate a chargeback or payment dispute, we may share relevant information with payment providers and the organiser to resolve it. We may suspend ticketing for accounts associated with repeated disputes or suspected fraud.

Prohibited use

• Do not submit unlawful, misleading, or infringing content.
• Do not attempt to bypass moderation, spam the platform, or scrape the site without permission.
• Do not interfere with ticket validation (for example, sharing codes for reuse).

Liability

We strive to keep listings accurate, but do not guarantee completeness or availability. To the maximum extent permitted by law, we are not liable for damages arising from use of the service.

Termination

We may suspend or terminate accounts that violate these terms or misuse the platform.

Governing law

These terms are governed by the laws of England and Wales, and courts in England and Wales will have jurisdiction, except where consumer law requires otherwise.

Contact

Questions? Use the contact form.