Terms of Service

Acceptance of terms

By creating an account or using Brighton What’s On (operated by Witness), you agree to these terms. If you do not agree, please do not use the service.

Accounts

You are responsible for maintaining the security of your account and ensuring the information you provide is accurate. You must be at least 16 years old to create an account.

Event submissions

• You confirm you have rights to the content and images you submit.
• We may edit, decline, or remove listings that are inaccurate or inappropriate.
• Approved events may be updated or removed if policies are breached.

Ticketing and third-party links

Ticket links and external websites are provided for convenience. We are not responsible for third‑party content, availability, or transactions.

Where we provide on-site ticketing, organisers are responsible for running the event, setting admission rules, and communicating changes. We provide the platform and tools to sell and validate tickets, but we do not guarantee entry or event availability.

• Tickets may be free or paid and may be limited in quantity.
• Tickets are typically represented by a unique code/QR and may be redeemed at the door.
• We may record redemption scans to prevent fraud and help organisers manage entry.

Paid plans and boosts

Paid plans provide extra features such as higher submission limits, analytics, and instant publishing for business accounts. Boosts elevate listings for a fixed period. Prices can change during beta with notice on the site.

• Paid plans are subscriptions that renew monthly unless you cancel. We may also offer annual billing (typically 2 months free compared to paying monthly).
• If you receive a manual upgrade from an admin (for example, beta access), it does not auto-renew and can be changed or removed at any time.
• Boosts are one-off purchases for a set duration and do not renew automatically.

Daily spin (promotional feature)

The daily spin is a free promotional feature. No purchase is required to participate. You can spin once per account per day (based on Europe/London date).

• Prize selection is server-side and weighted by configured prize odds.
• Reel animations and near-miss visuals are for presentation only and do not affect the actual prize outcome.
• We may change, pause, rotate, substitute, or remove prizes at any time during beta.
• We may withhold or cancel rewards where abuse, fraud, duplicate accounts, or policy breaches are detected.

Fees and charges (ticketing)

If you buy a paid ticket through the site (when enabled), you may be charged the ticket price plus applicable service fees and taxes. We aim to keep fees low to support a local, independent platform, and to cover essential payment processing and platform costs.

If you sell tickets as an organiser, we show a clear breakdown of what the buyer pays, what goes to payment processing, what goes to platform fees, and what you receive. In the current beta model, service fees are typically added on top so organisers receive the ticket price, but this may evolve.

Refunds and cancellations

Refunds and cancellations are primarily the organiser’s responsibility, because they run the event. Where the law requires a refund (for example, if an event is cancelled or materially changed), the organiser is responsible for providing that refund.

We may also publish a separate Refund Policy with additional operational details (for example, how to request a refund). If there is a conflict, the Refund Policy applies for ticket purchases.

Service fees may be non-refundable unless required by law or explicitly stated otherwise.

Chargebacks and disputes

If you initiate a chargeback or payment dispute, we may share relevant information with payment providers and the organiser to resolve it. We may suspend ticketing for accounts associated with repeated disputes or suspected fraud.

Prohibited use

• Do not submit unlawful, misleading, or infringing content.
• Do not attempt to bypass moderation, spam the platform, or scrape the site without permission.
• Do not interfere with ticket validation (for example, sharing codes for reuse).

Liability

We strive to keep listings accurate, but do not guarantee completeness or availability. To the maximum extent permitted by law, we are not liable for damages arising from use of the service.

Termination

We may suspend or terminate accounts that violate these terms or misuse the platform.

Governing law

These terms are governed by the laws of England and Wales, and courts in England and Wales will have jurisdiction, except where consumer law requires otherwise.

Contact

Questions? Use the contact form.