Terms of Service

Acceptance of terms

By creating an account or using Brighton What’s On, you agree to these terms. If you do not agree, please do not use the service.

Accounts

You are responsible for maintaining the security of your account and ensuring the information you provide is accurate. You must be at least 16 years old to create an account.

Event submissions

• You confirm you have rights to the content and images you submit.
• We may edit, decline, or remove listings that are inaccurate or inappropriate.
• Approved events may be updated or removed if policies are breached.
• Listings must follow our Community guidelines.

Public organiser profiles and badges

Events identify the listing account and, for tickets sold through Brighton What’s On, the organiser receiving the ticket income. Organisers can publish a public profile.

• Public labels identify a confirmed organisation, official venue, or confirmed individual. We show the check relevant to that type of organiser.
• Organisation and venue checks require confirmation through a work-domain email address before Brighton What’s On reviews the request. Website and social links are not proof of control.
• A confirmation label is not a guarantee or endorsement of event quality, safety, delivery, or commercial performance.
• Paid ticket sales through Brighton What’s On require Stripe onboarding, and a customer-facing Stripe seller name that matches the name shown on Brighton What’s On. These payment checks are separate from public profile labels.
• Stripe may require legal entity, representative and bank-account details before paid ticket sales or payouts can begin.

Ticketing and third-party links

Ticket links and external websites are provided for convenience. We are not responsible for third‑party content, availability, or transactions.

Where we provide on-site ticketing, organisers are responsible for running the event, setting admission rules, and communicating changes. We provide the platform and tools to sell and validate tickets, but we do not guarantee entry or event availability.

Some listings are imported from public or partner event sources and may link to an external booking page. These are shown with source information where available. Check the original source before travelling or booking externally.

• Tickets may be free or paid and may be limited in quantity.
• Tickets are typically represented by a unique code/QR and may be redeemed at the door.
• We may record redemption scans to prevent fraud and help organisers manage entry.
• You may buy or claim tickets without creating an account. The ticket is delivered to the email used for booking, and you are responsible for entering an address you can access. Creating an account afterwards is optional; confirming the same email attaches eligible purchases to My tickets.
• Organiser-assigned gift tickets also use event capacity. The secure email invitation explains whether account confirmation is needed before its QR code is revealed.

Account security

Two-step verification is optional for customer and organiser accounts and can be enabled in My profile. It is required for staff access. You are responsible for keeping your password, authenticator and recovery codes secure.

Basket and checkout

Paid tickets can be added to your basket before checkout. Basket contents are only a convenience feature and do not reserve inventory. A ticket is only confirmed once payment is successfully completed and the order is issued.

The unavoidable total price is shown when you choose a paid ticket. Checkout also shows the ticket subtotal and service fee before payment. Card and digital wallet payments are processed by Stripe, and availability depends on Stripe, your device, and your browser.

Ticket waitlists

A waitlist records interest in a specific sold-out ticket type and date. If tickets become available, we notify the earliest people waiting up to the available quantity.

A waitlist place does not reserve or guarantee a ticket. Tickets remain first come, first served and are confirmed only after a successful booking. You can join with an account or by email; guest waitlist emails include a secure leave link.

Brighton Partner and Event Spotlight

Brighton Partner provides higher submission limits, analytics, one monthly included Event Spotlight and priority support. It does not change event moderation. Event Spotlight is a promotional placement that prioritises a live listing on the homepage and in search results for seven days. Visitors see it labelled “Promoted · Ad” in those listings; the placement is not an editorial recommendation or guarantee. Prices, billing cycles and renewal terms are shown before checkout and can change over time with notice on the site.

• Brighton Partner is a subscription managed by Stripe and renews automatically on the selected billing cycle (monthly or annual) unless cancelled.
• If you cancel, your plan remains active until the end of the current billing period and then reverts to Free. No partial-period refunds are provided unless required by law.
• Complimentary or admin-assigned Brighton Partner access does not auto-renew and may be changed or removed in line with the relevant support arrangement.
• Event Spotlights are one-off purchases that run for seven days and do not renew automatically.

Daily spin (promotional feature)

The daily spin is a free promotional feature. No purchase is required to participate. You can spin once per account per day (based on Europe/London date).

• Prize selection is server-side and weighted by configured prize odds.
• Reel animations and near-miss visuals are for presentation only and do not affect the actual prize outcome.
• Winning spins are added to your in-app prize wallet and may require manual review before assignment or fulfilment.
• We may change, pause, rotate, substitute, or remove prizes at any time.
• We may withhold or cancel rewards where abuse, fraud, duplicate accounts, or policy breaches are detected.

Fees and charges (ticketing)

Paid tickets show one total price upfront, including the service fee. The fee covers payment processing and the cost of running this local, independent platform.

Organisers set the ticket price. Paid sales are processed through the organiser’s Stripe account, and the service fee is added so the organiser receives at least the ticket price for standard card payments. Fee rates may change, but the buyer’s total is shown before purchase.

An event may be listed before paid-ticket seller setup is complete, but paid sales stay paused until the organiser has completed Stripe payout setup.

Refunds and cancellations

Tickets for dated events do not normally carry an automatic change-of-mind refund. Organisers must publish and follow any more generous event policy they offer.

This does not affect rights a buyer may have where an event is cancelled, materially changed, not as described, or where the law says otherwise.

Organisers must respond to refund requests within five working days. If an event is cancelled, not delivered, materially changed or misrepresented, Brighton What’s On may issue a ticket-price refund on the organiser’s behalf. Stripe takes that amount from the organiser’s balance or future payouts.

We may pause ticket sales or payouts, remove events, or suspend accounts while suspected fraud, non-delivery, refunds or disputes are investigated.

Service fees are non-refundable unless required by law. Brighton Partner membership fees are non-refundable for unused time in the current billing period unless required by law.

Brighton What’s On does not hold ticket revenue. If an organiser has already withdrawn funds, Stripe may hold a refund as pending or recover amounts from future payouts.

Chargebacks and disputes

Buyers can ask their bank or card issuer about chargeback or other card protection after first trying to resolve the purchase with the organiser and Brighton What’s On. We may share relevant order information with Stripe, the card issuer and the organiser to investigate a dispute. Organisers are responsible for chargebacks, dispute fees and refunds arising from their events.

Optional support contributions

Support contributions help us maintain and improve Brighton What’s On. They are optional one-off payments processed by Stripe, are not charitable donations, and are not eligible for Gift Aid. They do not buy a paid plan, advertising placement, ticket priority or any other service.

Prohibited use

• Do not submit unlawful, misleading, or infringing content.
• Do not attempt to bypass moderation, spam the platform, or scrape the site without permission.
• Do not interfere with ticket validation (for example, sharing codes for reuse).

Reporting safety or legal concerns

Use the contact form to report a listing you believe is illegal, unsafe, fraudulent or harmful. Include the event link and enough detail for us to investigate. We may remove content, pause sales, preserve relevant records, or escalate a serious concern where appropriate.

Liability

We strive to keep listings accurate, but do not guarantee completeness or availability. To the maximum extent permitted by law, we are not liable for damages arising from use of the service.

Termination

We may suspend or terminate accounts that violate these terms or misuse the platform. You can request account deletion from your profile. Hosted events will be removed from public listings when deletion is processed, while records needed for tickets, payments, refunds, disputes, or legal obligations may be retained.

Governing law

These terms are governed by the laws of England and Wales, and courts in England and Wales will have jurisdiction, except where consumer law requires otherwise.

Contact

Brighton What’s On is operated by Erik Selby, trading as Brighton What’s On. Questions? Use the contact form or email feedback@brightonwhatson.app.