Ticket fees explained
Brighton What’s On adds a service fee on top of paid tickets. The event organiser receives the ticket amount shown on the event, while the service fee helps cover payment processing and platform costs.
Ticket price plus the service fee shown before checkout.
The ticket face value, routed through Stripe Connect when paid ticketing is enabled.
Final processing costs can vary by payment method and are reconciled inside Stripe.
Example totals
| Ticket price | Service fee | Buyer pays | Organiser receives |
|---|---|---|---|
| £5.00 | £0.48 | £5.48 | £5.00 |
| £12.00 | £0.72 | £12.72 | £12.00 |
| £22.00 | £1.07 | £23.07 | £22.00 |
| £45.00 | £1.88 | £46.88 | £45.00 |
These examples use the current service-fee model. The final amount is always calculated server-side from the live basket before a buyer continues to Stripe checkout.
For organisers
Paid event hosts need Stripe Connect set up before paid ticket checkout can run. Free tickets do not create a payment and can only be used with free ticket tiers on free events.
Refund note
Paid tickets are non-refundable by default. Organisers handle goodwill refunds directly unless a refund is required by law or an admin issues an exceptional in-app refund.