Ticketing
Ticket fees
The total price is shown with each ticket. It includes the service fee, so the organiser receives the ticket price for standard card payments.
Buyer pays
The total shown when choosing a ticket.
Organiser receives
The ticket face value, paid directly into their Stripe account.
Secure checkout
Payments are handled by Stripe.
Example totals
| Ticket price | Service fee | Buyer pays | Organiser receives |
|---|---|---|---|
| £1.00 | £0.44 | £1.44 | £1.00 |
| £5.00 | £0.74 | £5.74 | £5.00 |
| £10.00 | £1.11 | £11.11 | £10.00 |
| £25.00 | £2.23 | £27.23 | £25.00 |
The service fee covers payment processing and running Brighton What’s On.
For organisers
You can list paid door-entry and external-ticket events for free. To sell paid tickets here, complete Stripe Standard payout setup. One event can offer both free and paid ticket types.
- Create or publish your event.
- Open Manage tickets to set up Stripe payouts.
- Complete Stripe's required details. Paid sales open once Stripe enables your account.
Refund note
Change-of-mind refunds depend on the event policy. Cancelled, materially changed or undelivered events may require a refund. Brighton What’s On can intervene where needed.